MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
96
QUALITY AND PERFORMANCE INDICATOR`S
Elov Olimdjon Komilovich
Navoi State University, " Geography and Basics
of Economic Knowledge." Lecturer
G‘oibjonova Sabina G‘afurjon qizi
Navoi State University, 3rd-year student at "School Management.
E-mail: mr.olimdjon@gmail.com
https://doi.org/10.5281/zenodo.14264133
Abstract.
This article highlights the concepts of quality indicators and
metrics, which are considered the primary tools of modern quality management
systems in evaluating and improving the quality of products and services.
Quality metrics provide quantitative and qualitative measurements to assess the
efficiency and reliability of products, while indicators help monitor and control
performance in alignment with the organization's goals. Types of quality metrics
include functional, technical, aesthetic, and environmental metrics, each
measuring different aspects of a product. Indicators related to financial
performance, customer satisfaction, internal processes, and human resources
offer insights into various dimensions of quality. Effectively managing these
metrics and indicators enables organizations to improve processes, use
resources efficiently, and enhance sustainable quality. By integrating quality
metrics and indicators into their strategies, organizations can boost
competitiveness and adapt to customer demands.
Key words:
Quality indicators, Indicators, Types of quality indicators, ISO
(International Organization for Standardization)
Introduction.
Quality indicators and indicators are an integral part
of modern management systems.
They are used to assess the quality,
compliance, and efficiency of products or services. These concepts play a
significant role in quality management and process optimization.
What are quality indicators and indicators?
Quality indicators
(Key
Performance Indicators, KPIs) are metrics used to assess the quality of a
product, service, or process. They serve as essential tools for evaluating the
success of an organization or process, as well as for improving or ensuring
quality. Quality indicators are developed based on defined goals or standards
and are measured using specific criteria. They enable the evaluation of products
or services, for example:
The lifespan of a product
Customer satisfaction level
Product defect rate
MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
97
Characteristics of Quality Indicators.
Measurable:
Every indicator must be
clearly measurable, expressed in terms of time, quantity, percentage, or other
quantitative metrics.
Variable:
These indicators may change over time. If the
system or process improves, the indicators will also change.
Goal-Oriented:
Quality indicators are designed to achieve a specific goal, such as reducing the
number of defective products or shortening service times.
Planned:
Indicators
should be measured over a specific period, helping to determine how quickly or
effectively results are achieved.
Importance of Quality Indicators.
Evaluation:
Determines whether an
organization is operating with quality.
Improvement
:
Tracking quality
indicators helps achieve improvements in processes or services.
Planning:
Provides precise numerical data to develop future goals and strategies.
Quality indicators are widely used in all types of organizations, including
manufacturing, service industries, and education sectors.
Indicators and Their Role.
Indicators act as signals to help monitor the
status or progress of a system or process. They are used to show the success
level of metrics or highlight issues. Indicators can be expressed through specific
numbers or percentages, or they can be qualitative.
Types of Quality Indicators.
Quality indicators come in many types, each
serving a specific purpose. They can be classified as follows:
1.
Functional Indicators:
Evaluate the ability of a product or service to
fulfill its primary functions.
2.
Performance Indicators:
Measure aspects like the speed, efficiency, and
smooth operation of a product or service.
3.
Technical Indicators:
Assess technological aspects, including
compatibility and modernity of the product.
4.
Aesthetic Indicators:
Evaluate aspects such as appearance and design
quality of a product or service.
5.
Environmental Indicators:
Measure the environmental impact and
ecological safety of the product.
Role of ISO (International Organization for Standardization).
ISO
standards play a crucial role in defining quality indicators and metrics. They
ensure consistent quality for products and services and support transparent and
efficient management systems. Key aspects of ISO’s influence include:
1.
Standardized Quality Criteria:
ISO standards specify quality metrics and
requirements for each product or service, helping organizations achieve
uniform quality levels and ensuring reliability for customers.
MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
98
2.
Measurement and Control Systems:
ISO standards define indicators for
measuring the quality of products and services. These indicators help
quickly identify and correct issues during production processes. For
example, ISO 9001 includes a quality management system to monitor and
control quality processes.
3.
Globally Recognized Norms:
Quality indicators and metrics compliant
with ISO standards are accepted worldwide, facilitating global market
access and enhancing competitiveness.
4.
Safety and Reliability:
ISO-defined indicators ensure product safety,
boosting customer trust and fulfilling safety requirements.
5.
Competitive Advantage:
Adhering to ISO standards provides a
competitive edge, improving customer trust, brand reputation, and market
share.
ISO standards thus play a vital role in enhancing and sustaining quality.
Quality Indicators in Practice.
Indicators are crucial for assessing quality
and monitoring processes. Organizations select these indicators based on their
quality management strategies. Commonly used indicators include
:
Financial
Indicators:
Show the financial impact of quality products or services (e.g., costs
and profits).
Customer Satisfaction Indicators:
Measure how satisfied
customers are with a product or service.
Internal Process Indicators:
Monitor
organizational processes and their efficiency.
Human Resource Indicators:
Assess employee qualifications, performance, and turnover rates.
Managing Quality Indicators and Metrics.
Organizations must perform the
following to manage quality indicators and metrics effectively:
Selection and
Definition:
Identify indicators aligned with organizational goals and establish
criteria for sevaluation.
Process Optimization:
Use indicators to identify areas
for improvement and optimize processes.
Monitoring and Analysis:
Continuously monitor indicators, analyze results, and identify weaknesses.
System Updates:
Implement improvements based on analyses to enhance
quality metrics.
Key Quality Indicators in Education.
In education, quality indicators are
used to evaluate and monitor the efficiency of educational processes, programs,
and outcomes. These indicators are essential for assessing the quality of
education provided by institutions ranging from primary schools to universities.
Quality Indicators in Education: The Example of International
Assessment Systems.
One example of quality indicators in education is the use
of international assessment programs, such as
PISA
.
PISA (Programme for
MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
99
International Student Assessment)
is a program designed to evaluate the
literacy (reading, mathematics, and science) and practical application abilities of
15-year-old students across various countries. PISA tests are conducted to
assess how well school students acquire the skills needed for analyzing real-
world situations, drawing conclusions, and engaging in communication. It also
aims to measure how effectively education systems are adapting to these needs.
The program was introduced in 1997 and has been held every three years since
2000. Each cycle emphasizes one subject area, comprising nearly 50% of the
total test content. For instance, the first cycle in 2000 focused on reading
literacy.
Purpose of the PISA Study.
PISA is a monitoring study designed to
identify and compare changes occurring in education systems across different
countries. It also evaluates the effectiveness of strategic decisions in the
education sector. From 2000 to 2015, PISA results indicated that the secondary
education systems of countries such as
China, South Korea, Singapore, Japan
(East Asia) and
Finland, Estonia, Switzerland, Poland, and the Netherlands
(Europe) were highly developed.
PISA Test Components.
PISA tests cover five areas:
1.
Reading Literacy
2.
Mathematical Literacy
3.
Scientific Literacy
4.
Collaborative Problem-Solving
5.
Financial Literacy
The tests focus on students' understanding of key concepts in these areas,
their basic knowledge and skills, and their ability to apply them in real-life
situations.
PISA employs four types of testing methods:
1.
Single-choice questions
2.
Multiple-choice questions
3.
Short or detailed written response questions
4.
Open-ended problem-solving tasks (these questions encourage creativity,
and answers do not need to perfectly match those prepared by test
developers).
Key PISA Focus Areas.
Reading Literacy:
The ability to comprehend
written information, respond to it, and utilize it effectively in daily life. This
includes leveraging reading skills to participate actively in society, achieve
personal goals, and enhance one’s knowledge and capabilities.
Mathematical
MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
100
Literacy:
Examines a person’s understanding of the role of mathematics in the
world and their ability to reason mathematically. The primary aim is to ensure
students can use mathematics creatively and thoughtfully to meet current and
future demands for mathematical knowledge.
Scientific Literacy
:
Focuses on
identifying problems in real-life situations that can be solved using scientific
methods. This involves drawing conclusions based on observations and
experiments, understanding changes occurring in the world due to human
activity, and making informed decisions accordingly.
1-
Table
This table summarizes the results of the PISA tests over the years, highlighting
the top-performing countries in reading, mathematical, and scientific literacy.
Conclusion.
Quality Indicators and Their Importance in Evaluating
Organizational Efficiency. Quality indicators and performance indicators play a
crucial role in assessing the efficiency of an organization or process. These
indicators help identify the quality of operations, suggest ways to improve them,
and facilitate the effective organization of management processes. This article
discusses the definition of quality indicators and performance indicators, and
how they can be used to assess efficiency in educational institutions, business
processes, or other sectors. A well-developed quality indicator system allows
organizations to track their activities with clarity, improve labor productivity,
MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
101
and enhance service quality. Thus, by selecting the right indicators and regularly
monitoring them, organizations can make more informed and effective
management decisions.
References:
1.
J. Smith, 2018. "The Role of Performance Indicators in Quality
Management Systems".
2.
A. Karimova, 2020. "Indicators for Quality Assessment in Education".
3.
P. M. Johnson, 2016. "Developing Indicators for Measuring Organizational
Quality".
4.
S. Q. Davis, 2019. "Quality Indicators in Public Health: Methods and
Applications".
5.
M. T. Gonzalez, 2021. "Key Indicators for Evaluating Teacher
Effectiveness".
6.
E. F. Robinson, 2017. "Data Quality Indicators in Social Research".
7.
R. T. Miller, 2022"The Use of Performance Indicators in Educational
Institutions".
8.
N. J. Lee, 2015. "Sustainability Indicators for Environmental Quality
Assessment".
9.
Elov, O. K., Kholboyeva, M., & Pirmamatova, N. (2024). Consumer behavior
and marketing strategy. World of Scientific news in Science, 2(2), 722-726.
10.
Элов, О., Касимов, А., & Холбоева, М. (2024). ЭВОЛЮЦИЯ И БОРЬБА С
ТЕНЕВОЙ ЭКОНОМИКОЙ В УЗБЕКИСТАНЕ. " Science Shine" International
scientific journal, 14(1).
11.
Элов, О. К., & Исмоилов, У. Б. (2023). Цифровизация потребления.
Экономика и социум, (6-1 (109)), 1202-1206.
12.
Elov, O. K., Xolboyeva, M. A., & qizi Pirmamatova, N. K. (2023).
MAKROMARKETING VA MIKROMARKETING O ‘RTASIDAGI FARQLAR.
Educational Research in Universal Sciences, 2(12), 112-116.
13.
Elov, O. K., Berdialiyeva, S., & Ortiqova, S. (2023). B2B MARKETING VA
SANOATDAGI O ‘RNI. Educational Research in Universal Sciences, 2(18
SPECIAL), 130-133.
14.
Komilovich, E. O., Xolboyeva, M., & Pirmamatova, N. (2023).
MIJOZLARNING ONLAYN XARID QILISHDAN QONIQISHI. Educational Research
in Universal Sciences, 2(17), 485-487.
15.
Элов, О., Касимов, А., & Холбоева, М. (2024). ТЕНЕВАЯ ЭКОНОМИКА–
ЭЛЕМЕНТ МИРОВОЙ ЭКОНОМИЧЕСКОЙ ИСТОРИИ. " Science Shine"
International scientific journal, 14(1).
MODELS AND METHODS IN MODERN SCIENCE
International scientific-online conference
102
16.
Komilovich, E. O., & Azizovna, K. M. (2024). ELECTRONIC MONEY IN
UZBEKISTAN AND THEIR SIGNIFICANCE TODAY. JOURNAL OF ECONOMY,
TOURISM AND SERVICE, 3(5), 54-58.
17.
Elov, O. K., Xolboyeva, M. A., & qizi Pirmamatova, N. K. (2023). MOLIYAVIY
SAVODXONLIK. Educational Research in Universal Sciences, 2(18), 167-170.
18.
Элов, О. К., & Самадова, М. Б. (2023). ЗАВИСИМОСТЬ ОТ МОБИЛЬНЫХ
ТЕХНОЛОГИЙ В КОНТЕКСТЕ ПОТРЕБИТЕЛЬСКОГО ПОВЕДЕНИЯ В
ЦИФРОВИЗУЮЩЕМСЯ МИРЕ: О СТУДЕНТАХ ВУЗОВ. Educational Research in
Universal Sciences, 2(16), 220-224.
19.
Komilovich, O. E. (2021). DEVELOPMENT OF THE STRATEGIC
MANAGEMENT. In Interdisciplinary Conference of Young Scholars in Social
Sciences (USA) (pp. 363-366).
