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294
OPPORTUNITIES FOR IMPROVING THE SYSTEM FOR TRAINING STAFF IN THE
TOURISM FIELD AND EXPANDING INTERNATIONAL COOPERATION
Ru`ziboyeva Dilnura Abduvohid kizi
1st year student of the Andijan branch of Kokand University
Faculty of Tourism and Hospitality Management
Address:
Abstract:
This article analyzes the current state of the system of training personnel in the field
of tourism in Uzbekistan, identifies existing problems and considers ways to solve them. It also
examines the possibilities of improving the quality of education and expanding international
cooperation based on the experience of foreign countries.
Key words:
Tourism sector, personnel training, system improvement, vocational education,
integration of practice and theory, international cooperation, academic exchange programs,
professional development, innovative teaching methods, tourism education standard, dual
education system, foreign experience, advanced training, tourism marketing, digital tourism
education, integrated curricula, quality of service in tourism, global tourism trends, tourism
economy, sustainable tourism.
Annotatsiya:
Ushbu maqolada O‘zbekistonda turizm sohasida kadrlar tayyorlash tizimining
hozirgi holati, mavjud muammolar va ularni bartaraf etish yo‘llari tahlil qilingan. Shuningdek,
xorijiy mamlakatlar tajribasi asosida ta’lim sifatini oshirish va xalqaro hamkorlikni kengaytirish
imkoniyatlari o‘rganilgan.
Kalitso`zlar:
Turizm sohasi, kadrlar tayyorlash, tizimni takomillashtirish, kasbiy ta’lim,
amaliyot va nazariya uyg‘unligi, xalqaro hamkorlik, akademik almashinuv dasturlari,
professional rivojlanish, innovatsion o‘quv metodikalari, turizm ta’limi standarti, dual ta’lim
tizimi, xorijiy tajriba, malaka oshirish, turizm marketing, raqamli turizm ta’limi,
integratsiyalashgan o‘quv dasturlari, turizmda xizmat ko‘rsatish sifati, global turizm
tendensiyalari, turizm iqtisodiyoti, barqaror turizm.
In recent years, the tourism sector in Uzbekistan has been developing as one of the priority areas
of state policy. As a result of laws and strategic programs adopted at the initiative of our
President, tourism infrastructure is developing, and the number of foreign tourists is increasing.
However, the system for supplying highly qualified personnel to this sector has not yet been
fully formed. Therefore, the development of tourism education, training of modern personnel and
the absorption of foreign experience remain urgent issues. Higher educational institutions are
also working to develop their own models for training personnel for tourism, taking as a model
the educational programs of countries with highly developed tourism. Nevertheless, some
problems in training personnel for the tourism sector are noticeable in the employment rate of
graduating students, which are mainly due to several factors.
The quality of tourist services depends mainly on the human factor - that is, the knowledge and
skills of specialists working in tourism. Therefore, extensive work is being carried out in our
Volume 15 Issue 07, July 2025
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country to develop this personnel system. For example, the Resolution of the President of the
Republic of Uzbekistan dated 18.07.2024 No. PQ-269 “On measures to improve the system of
personnel training in the tourism sector”. According to it, “starting from the 2024/2025 academic
year, the system of personnel training in the tourism and hotel industry in state higher
educational institutions of the Republic of Uzbekistan will be established on the basis of three-
year higher education programs, and the educational process will be organized in the form of
dual education based on the “block-module” system. In this case, the share of theoretical and
practical training in the educational process will be:
at the first stage - 80 percent theoretical and 20 percent practical;
at the second stage - 50 percent theoretical and 50 percent practical;
in the third stage, it is assumed that 30 percent will be theoretical and 70 percent practical”
These actions will create a foundation for high-quality training of personnel. “In addition, by
2025, the Ministry of Higher Education, Science and Innovation will:
By the 2024/2025 academic year, it will revise higher education programs in the fields of
tourism and hospitality based on the educational programs of prestigious universities that are
among the top 100 in the world ranking;
"Develops new qualification requirements and educational programs in accordance with the
levels of the International Standard Classification of Education for dual education in higher
education in the fields of tourism and hospitality"
"Organizes additional courses for the training of tour guide interpreters in Arabic, Japanese,
Chinese, Hindi, Spanish, Italian, Korean, Urdu, Indonesian and Malay on a contractual basis at
designated universities."“In order to increase the number of tour guide interpreters serving
tourists, additional courses will be organized under higher educational institutions on a
contractual basis to train tour guide interpreters in Arabic, Japanese, Chinese, Hindi, Spanish,
Italian, Korean, Urdu, Indonesian and Malay languages”[]. These courses will contribute to
students and those interested in the tourism industry gaining in-depth knowledge and skills in
this area. The development of the tourism industry is closely related, first of all, to the effective
establishment of cooperation in the tourism industry and the quality of personnel training. The
basis of personnel in the tourism industry is a person, that is, the “human factor”, and its
development is related to the development of the education sector. Undoubtedly, the study of the
issue of personnel training in the tourism industry should proceed on the basis of sustainable
development. This is becoming an extremely important issue today. First of all, personnel
training in the tourism sector, personnel management in a hotel is a consistent, comprehensive
impact on the team in order to create the most favorable conditions for individual employees to
work proactively, consciously, and creatively to achieve the goals of the hotel. Therefore, people
working in tourist enterprises can be in the management object in all three interpretations. It is
important that they all work together within a single production or service system in order to
achieve the final result. In fact, the purpose of studying personnel in the tourism sector is to teach
them the peculiarities of organizing personnel activities in tourist enterprises and ways to solve
problems that arise in this process, as well as to form a passion for leadership and organizational
activities in them. To achieve the set goal, the following tasks must be solved:
- personnel management in tourist enterprises in a market economy;
- further increasing the role of the human factor;
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- organization and management of personnel promotion in terms of service and professionalism
and personnel innovation;
-implementation of labor ethics, ensuring employee safety and organizing personnel
management in tourist enterprises on a scientific basis;
-formation of sufficient knowledge and skills of personnel. However, today in some regions the
service system has not been properly established in line with the increase in the number of
tourists. In particular, in the Republic of Karakalpakstan, Andijan and Kashkadarya regions,
hotel beds are not organized to a sufficient extent. In Navoi, Jizzakh, Surkhandarya,
Kashkadarya and Tashkent regions, the existing great potential is not being used. In particular,
tourist services suitable for young people are very poorly organized. Work on the introduction of
"family" and "all-inclusive" services is being carried out slowly. However, in order to solve this
problem and eliminate it in our country, the tourism industry is developing day by day. As a
result of the large-scale reforms being implemented by our state to develop the tourism industry,
this area is increasingly developing. In order to further develop the industry and achieve the lofty
goals set by the head of our state, mature, modern personnel are of decisive importance.
Therefore, the following specific measures are being taken to train personnel in the tourism
sector, improve their skills, and expand international cooperation in this regard. Over the past 3
years, the number of higher educational institutions specializing in training personnel in the
tourism sector has increased from 16 to 30, and the number of students studying in them has
increased from 4,100 to 11,500, respectively. In 2020, the scientific potential of teachers
teaching in the tourism sector in higher educational institutions was 24.2 percent, while in 2023
this figure reached 37.6 percent. Today, the tourism sector of Uzbekistan is achieving high
indicators: the number of foreign tourists is increasing day by day, domestic tourism is
developing rapidly, the infrastructure related to the sector is being formed, and the export of
services is growing steadily. Starting this year, by the decree of the President, it was determined
that the training of professional personnel in the tourism sector will be carried out entirely at the
expense of the state budget. Our President is doing his best to help and create all the
opportunities for the extensive development of the tourism sector. Within the framework of this
tourism sector, the experience of foreign countries in training personnel has been accumulated
and measures have been developed for their effective use in our republic. Based on approaches
to studying personnel in foreign countries, relations with personnel, that is, future employees,
have been improved in the countries of Great Britain, the USA, Japan and France.
Conclusion:
The tourism industry is one of the fastest growing industries in the world, playing an important
role not only in ensuring economic growth, but also in achieving many socio-economic goals,
such as strengthening cultural ties, creating new jobs, and developing regional infrastructure.
From this perspective, training highly qualified personnel with modern knowledge and skills in
the tourism sector is of strategic importance. Today, the need to improve the personnel training
system is associated with a number of factors: increasing demand for tourism services, changing
global standards, increasing competition in the quality of service, and the complexity of
customer needs. Therefore, educational institutions should introduce approaches aimed not only
at imparting theoretical knowledge, but also at developing practical skills, creative and
communicative potential. International cooperation plays a special role in improving the quality
of personnel training. By developing joint educational programs in cooperation with foreign
Volume 15 Issue 07, July 2025
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countries, establishing academic mobility, exchange of teachers and students, and involving
foreign experts in the educational process, the national education system is enriched with
international experience. This, in turn, creates the opportunity to train competitive personnel in
the global labor market. The rapid development of digital technologies is also creating new
opportunities in the education sector. Tourism-related knowledge can be acquired more
conveniently and quickly through online courses, distance learning, and virtual training. In
addition, measures such as in-depth teaching of foreign languages, the introduction of
international certification systems, advanced training of teachers, and the widespread use of
innovative methodologies will take the personnel training process to a new level. In general,
improving the personnel training system in the tourism sector and developing international
cooperation will not only increase the quality of education, but also serve to fully realize the
country's tourism potential, strengthen its prestige and competitiveness in the international arena.
This, in turn, is considered one of the important factors in the sustainable development of the
national economy.
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