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METHODS OF IMPLEMENTING THE COMPANY'S QUALITY MANAGEMENT
SYSTEM STRATEGY
Karimov Umidjon Muhammadqodir ugli
Assistant Andijan State Technical Institute
Abstract:
This article provides information on improving the quality of industrial products, the
universality of the quality management system and procedural documents. In order to improve
the process in manufacturing and service organizations, the organization must implement the
procedural documents of the quality management system and the quality policy. In addition,
during the research, information was provided on the issues of quality policy in our country, the
stages of development and changes in standardization.
Keywords:
Light industry, standard, policy, competitiveness, politics, goods and consumer.
ENTRANCE
Today, one of the important strategies of world development is the rapid development of quality
policy. The stages of development of a unified quality management system contribute to the
active dissemination of risk assessment, as well as environmental protection processes that
increase the efficiency of production and service provision, using modern science and
technology. In this regard, it can be said that quality policy is the result of activities that reflect
the improvement of this process.
REVIEW OF RELATED LITERATURE
In the
process of covering this article, we will consider the decrees of Sh.M. Mirziyoyev in the field of
quality management and the development of quality policy in our country.
The methodological source of the study was the scientific, logical and consistent methods of
quality policy. In the research process, statistical data and procedural documents of the
international ISO 9001 Quality Management System were analyzed.
Discussion and results
Improving the quality of industrial products is a strategic problem, and the stabilization of our
country's economy and the solution of these problems depend on it. The process of improving
quality is necessary not only for the sake of getting more profit from selling products or
manufacturing products, but also for society and its prosperity.
With the adoption of the ISO 9000 series of standards in order to increase the competitiveness of
industrial products, a certain level of integrated quality management is established. It provides
effective quality management and requires the implementation of all the necessary elements of
the ISO 9000 series of standards, as well as additional elements required for the specialization of
the enterprise, in the work practice of the enterprise, thereby providing a quality guarantee to the
customer. The universality of ISO international standards is that these standards ensure that
products and services fully meet the requirements of international standards, distinguish
themselves from other organizations with their quality products, and also gain confidence from
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customers and partners.[1] The development of a quality management mechanism in increasing
the competitiveness of industrial products should be based on focusing on the consumer. The
successful operation of an enterprise depends, first of all, on its customers. Therefore, any
entrepreneurial activity should begin with an analysis of the market and a study of customer
needs.
Significant results in increasing the competitiveness
of products cannot be achieved without the support of management. The organization's leaders
determine the main directions of production activities, goals, as well as methods of their
implementation. They must create such conditions that employees become interested participants
in solving production issues, not only in the execution of management orders.
We can determine the strengths and weaknesses of a business through a SWOT analysis. This is
done as follows:
Strengths
Weaknesses
Enterprises develop according to
state
programs working exit
In enterprises modern service types develop
according to personnel shortage
Financial opportunities provided by enterprises Lack of infrastructure for exporting products and
services
High export potential of enterprises
The presence of problems in the sale and storage
of products
Opportunities for product and service
diversification in enterprises
Danger – danger or threat
Opportunities to use the domestic market
Price fluctuations in domestic and foreign
markets
Opportunity to enter foreign markets
Increasing competition in the global market
Change of economic and political ministers in
the countries
SWOT analysis is a strategic planning method
aimed at identifying the strengths and weaknesses of an enterprise in its internal and external
environments. They are
as follows: – internal environment – factors that the
enterprise itself controls. That is, the enterprise can influence them with its own choices,
activities and decisions. For example, the corporate governance system that determines the
behavior of employees; – the external environment includes factors that can affect business
activities and that the enterprise cannot change. Examples of such factors include competition,
market, economic, democratic and environmental factors.
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From the table above, it is clear that in managing an
enterprise, along with strengths, there are also weaknesses. To eliminate these factors,
management and heads of economic entities should pay special attention to weaknesses.
The enterprise should plan a system of actions in response to the identified risks and
opportunities. The essence of this planning is that the enterprise should be consistent with the
quality policy, in addition to ensuring the conformity of products and services and increasing
customer satisfaction. After that, each process service of the enterprise and the efficiency of
production will increase its effectiveness. The table below shows the statistics of the ISO 9001
standard by region.
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Nowadays, in the context of economic integration in the international community and the
development of the country's domestic market relations, it is necessary to comprehensively
document the technical level of production and the characteristics that determine the quality of
products and their indicators. Documentation is of great importance in the development of an
organization's quality management system. The enterprise must prepare quality management
system procedures, that is, procedures describing the processes necessary for the implementation
of a quality management system. The number and complexity of procedures should be
determined by factors such as the type of enterprise, its size, the interrelationship and complexity
of processes, the methods used, and the level of training and qualifications of employees
participating in the work.
The State Program for the
Implementation of the Development Strategy of the New Republic of Uzbekistan of our
President Sh.M. Mirziyoyev for 2022–2026 sets a goal for the development trend of the
industrial sector, which is to reduce the factors arising in the industrial sector and increase the
efficiency of resource use.[2] As a result of the urgent importance of quality management and
standardization issues in the export of products manufactured in the Republic of Uzbekistan and
their high ratings in foreign markets, it is necessary to approach the current management system
of enterprises to ensure the quality of products.
In large enterprises, the quality control system includes departments for product reliability
control, testing of prototypes and models. The control functions also include metrological
support of production, which directly ensures the correct use of measuring instruments,
electronic and computer devices, and monitors their condition. The development of programs in
the production system and the training and improvement of personnel skills, their motivation and
encouragement are necessary for the successful resolution of quality issues. Not every enterprise
has the full capabilities of quality control. Small enterprises, as a rule, use the services of
consulting and engineering firms, that is, they are limited to having quality engineers. Product
quality control can be ensured in 2 ways: by dividing the product into suitable and unsuitable
ones and by increasing technological accuracy. In the conditions of market relations, questions
may arise about what is the reason for the success or failure of the product manufactured by the
enterprise in the world market. To solve such problems, the enterprise must introduce new
investments in its export potential and ensure an increase in the competitiveness of its products.
In order to increase the competitiveness of its products, the enterprise must provide the
opportunity to quantitatively measure competitiveness in the process of its activities. This
process increases the export potential of the enterprise. The system of economic indicators is an
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important stage in the process of collecting such quantitative information and improving the
competitiveness of products. In recent years, a number of necessary projects have been
implemented to improve the quality, competitiveness of products manufactured in our country
and help them find their place in international markets.[2] In particular,
– in order to bring the national quality infrastructure into line with international standards,
the legislative acts regulating the areas of technical regulation, standardization, and conformity
assessment have been revised; – in particular, about 20 thousand out of about 30 thousand
domestic standards have been harmonized with international standards, and a register of
international standards has been formed;
– the procedures for confirming the conformity of
products for business entities in the production and import have been improved in accordance
with international requirements; – a total of 12 modern testing laboratories have been established
to conduct tests of products manufactured and imported in the republic in accordance with
international requirements;
– the Scientific Testing and Quality
Control Center of Uzbekistan (Uz Test) and its 16 regional branches have been established. High
technologies have been put into practice in accordance with the standards, requirements and
norms of international organizations (ISO, IEC, UNECE, EN, CODEX STAN).
CONCLUSION AND SUGGESTIONS
In order for the manufactured product to meet market requirements and be competitive at a
certain time, the manufacturing enterprise must strive to fully implement the quality system and
maintain it at the required level. In order for the enterprise to properly establish a quality
management system, it must properly use resources, systematically organize labor activities,
establish standards and indicators of the level of work quality for departments and performers,
and also properly organize the implementation of various technological processes. Because if the
quality management system is not properly formed, economic efficiency can sharply decrease.
REFERENCES USED
1. Medvedev A.M. International Standardization – M.: Standards Publishing House, 1998
2. Address of the President of the Republic of Uzbekistan Shavkat Mirziyoyev to the Oliy
Majlis. <<Xalq so'zi>> newspaper, December 29, 2018, issues No. 271–272 (7229–7230).
3.
www.standart.uz -
Information from the website of the Agency for Technical Regulation of
Uzbekistan.
4. Yodgorov A. SWOT analysis.
https://telegeam.ph/swot–tahlil
2018.
