Enhancing Insurance Agency Productivity through Automated Quoting Systems: A Review

In the Artificial Intelligence and Machine Learning Era, the insurance industry is undergoing a rapid transformation. The integration of automated technologies enhances the efficiency and customer satisfaction of insurers. One of those advancements is the execution of an automated insurance quoting system. This review paper highlights the features, benefits, and challenges of these systems, utilizing industry insights. Further, this paper will discuss the evolution of the quoting process in the insurance world and will explain the future view on AI and automation trends.