ACADEMIC RESEARCH IN MODERN SCIENCE
International scientific-online conference
187
SERVICE ORGANIZATION MANAGEMENT
Taspanova Ayzada
Associate Professor, Karakalpak State University
Urgenshbayeva Gulbanu
Master’s degree student, Karakalpak State University
Kurbanbayeva Nadira
Master’s degree student, Karakalpak State University
https://doi.org/10.5281/zenodo.14638551
The abstract summarizes the main concepts and importance of service
management and also points out the critical factors for successful service
management.
Key words: Customer satisfaction, quality services, efficiency,
competitiveness
In the conditions of the innovative development of the economy, the
organizational and economic correct formation of the service sector is of great
importance. Because the development of this sector is organizationally optimal
and flexible to the conditions of the service market, the higher the quality and
efficiency of service. Correct organization of work in the service sector will lead
to the elimination of a number of social and economic problems at the scale of
the national economy. Today, in our republic, "rapid development of the service
sector, increasing the role and share of services in the formation of the gross
domestic product, and fundamentally changing the composition of the services
provided, first of all, at the expense of their modern high-tech types, is an urgent
issue.
Management of service organizations is a complex process aimed at providing
quality and efficient services to customers. In this process, it is important to take
into account the specific characteristics of service organizations.
Service management is a complex process aimed at providing quality and
efficient services to customers. This process focuses on identifying customer
needs, designing, delivering and evaluating services, as well as continuously
improving the service delivery process.
The main objectives of service management include:
Customer satisfaction: Services must meet customer needs and expected
results.
* Quality services: Services should be of high quality and standards.*
Самарадорлик: Хизматлар самарали ва тезкор тарзда етказиб берилиши
керак.
ACADEMIC RESEARCH IN MODERN SCIENCE
International scientific-online conference
188
* Competitiveness: Services should be designed to ensure competitiveness in the
market.
* Team spirit: Team spirit of all employees involved in the service process
should be high.
Key elements of service management include:
* Identifying customers: Identifying customer needs, expected results and
requirements.
* Designing services: Designing services to meet customer needs.
* Delivery of services: Delivery of services in a quality and efficient manner.
* Evaluation of services: Evaluation of the quality and efficiency of services.
* Improvement of the service process: Continuous improvement and
improvement of the service process.
The following factors are important for the successful implementation of service
management:
* Customer centricity: The needs and demands of the customers should be
centered in the service delivery process.
* Teamwork: Teamwork of all employees is important in the service delivery
process.
* Quality control: It is necessary to constantly control and improve the quality of
services.
* Innovation: It is important to use innovation in the service delivery process.
Technology: The use of technology to automate and improve the efficiency of the
service delivery process is important.
Service management is an important factor for the successful operation of
organizations. By applying the main elements of service management and taking
into account the above factors, organizations can achieve customer satisfaction,
increase the quality of services and strengthen competitiveness.
Management of service organizations is an important factor for customer
satisfaction and organizational success. In this process, it is important to take
into account the specific characteristics of service organizations.
Management of service organizations is a field of management that aims to
organize, manage and ensure the effective operation of organizations engaged in
the provision of special services. Service organizations differ from trade,
production and other management models and have their own special
characteristics and consistency.
In order to ensure the most efficient work of employees in service enterprises, it
is necessary to study, improve service processes and develop comprehensively
ACADEMIC RESEARCH IN MODERN SCIENCE
International scientific-online conference
189
based service norms and determine the possibility of increasing labor
productivity based on the effective use of working time.
However, there are factors that slow down and stop the increase in labor
productivity even in the current conditions of the development of market
relations. Because service enterprises are not constantly reducing their costs,
increasing the volume of production and services, but using the scarcity and
scarcity of the products they produce or the services they provide, and in
exchange for increasing their prices, they achieve a planned amount of income.
This situation, in turn, not only increases the further development of the
uncontrollable inflationary process, but also makes it impossible to reduce the
costs of organizing and managing the service process by widely introducing
comprehensive scientific service norms.
List of used literature:
1.
"Service management: in the conditions of Uzbekistan" - Abdurahman
Kadirov (2022)
2.
"Service Management: Modern Approaches" - Hasanboy Abdullaev (2021)
3.
"Service Management: Education and Practice" - Dilshod Mirzaev (2020)
